Picture through Konami
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Konami has put out a assertion defining what constitutes as buyer harassment, in addition to stating that it’ll shield its workers in opposition to it. The corporate will contact each the police and its attorneys to take care of such incidents.
Examples of buyer harassment embrace:
- Defamatory conduct and remarks
- Intimidation
- Offensive remarks
- Bodily violence
- Threats
- Unauthorized recording of workers, in addition to the unauthorized distribution of such recordings
Feedback telling the workers to kill themselves, in addition to offensive remarks on their race or gender or faith, additionally fall beneath buyer harassment.
Konami’s guidelines in opposition to buyer harassment take cues from a new ordinance in opposition to buyer harassment that the Tokyo Metropolitan Authorities handed at first of April 2025. It’s the primary of its form within the nation. These legal guidelines shield employees from clients who make aggressive and unreasonable calls for, and the federal government launched pointers in December 2024 to outline what constitutes as “buyer harassment.”
“Buyer harassment” or “kasuhara” has been an ongoing downside in Japan for years. A possible cause for that is that corporations all the time put the shopper first, which leads to entitled conduct in shoppers. Japan can be well-known for its excessive requirements of hospitality. The excessive degree of service clients come to count on can also make for unreasonable expectations.
Konami shouldn’t be the primary online game firm to place out a warning defining buyer harassment and vowing to guard its workers. Sq. Enix did the identical factor earlier this yr. However with this new ordinance from the Tokyo Metropolitan Authorities, extra corporations could begin to put their foot down with reference to abusive conduct in direction of their workers.
