Sq. Enix has put out a buyer harassment coverage that focuses on defending its workers. As a fast abstract, it’ll not present customer support to those that have interaction on this type of harassment, nor will it permit them to proceed having fun with their video games or merchandise.
Buyer harassment, in keeping with Sq. Enix, is when prospects (the gamers) goal Sq. Enix workers with malicious habits. Examples of such embrace bodily violence, hateful speech (racism, prejudice, et cetera), threats, defamation, slander, trespassing, stalking, sexual harassment, and extra. Acts that forestall workers from performing their duties, corresponding to calling and maintaining them on the cellphone for lengthy intervals of time, additionally rely.
Whereas not harassment, Sq. Enix can also be taking a stand towards undue demand. This contains unreasonable exchanges or requests for financial compensation, or unreasonable and extreme calls for for punishment. For instance, you possibly can’t demand that Sq. Enix hearth somebody simply because they didn’t give you a refund.
Sq. Enix additionally states that it’ll pursue authorized motion towards significantly excessive acts of buyer harassment. So within the worst case situation, not solely will you lose entry to sure services or products from Sq. Enix, additionally, you will get in bother with the authorities and the regulation. Like streaming pointers, although, a whole lot of the malicious habits listed within the coverage is socially unacceptable in any nation. Most individuals shouldn’t want to fret about infringing on it.
You’ll be able to learn the brand new harassment coverage in Japanese and in English on the Sq. Enix web site.
